FREENET Achieves ISO 20000 Certification and Passes ISO 27001 Certification Renewal
FREENET casts bigger net with right certifications.
- (1888PressRelease) October 04, 2010 - Free Net Business Solutions Sdn Bhd (FREENET) is delighted to announce that it has achieved the ISO/IEC 20000:2005 certification on IT Service Management System (ITSM) from the British Standards Institution (BSI). The scopes of the ISO 20000 certification encompass 4 services - (a) Data Center Services (b) Managed Services, (c) Network Services and (d) Service Desk Services.
Strengthening our processes, service delivery, brand awareness, credibility, customer trust and global positioning are among the contributing factors for FREENET Malaysia to obtain the ISO 20000 certification. The ISO 20000 certification helps FREENET Malaysia to align with our mission of delivering high quality IT Outsourcing services that exceed the customer's service level expectations. By adopting the ITIL best practices, FREENET Malaysia aims to attract the global market with exceptional business services while continuously improving its processes. In short, securing the ISO 20000 differentiates us against our competitors by providing the much needed global recognition which is in line with our long-term expansion plan.
ISO 20000 is a highly respected international IT Service Management standard that promotes an integrated process approach to effectively deliver services to meet business and customer requirements. The standard is aligned with the IT Infrastructure Library (ITIL), the global de facto standard for IT Service Management. For FREENET Malaysia, the certification provides us the competitive advantage to expand our client base through continuously improving our service quality. The certification affirms FREENET's proven ability to meet strict requirements in delivering the highest level of client services that fulfil their business needs.
Following the ISO/IEC 27001:2005 certification on Information Security Management System (ISMS) in 2007, FREENET Malaysia has also passed the certification renewal audit conducted by BSI. The scope of ISMS certification covers area of FREENET's Data Center & Hosting services, Managed Services, IT Continuity Services and IT Helpdesk Services. Attaining compliance to ISO 27001 demonstrates to our customers that we are committed to security and have the ability to handle information in a secure manner as confidentiality, integrity and availability of information is adequately addressed. The successful reappraisal is an evidence of our successful implementation of the ISO 27001 standards that are put in place, reviewed and verified from time to time.
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