Free Webinar: OTRS and GroundWork Open Registration to Open Source Webcast

IT managers learn to monitor help desk ticketing with real-time reliability. End Quote

(1888PressRelease) November 09, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, and GroundWork Open Source (GWOS http://www.gwos.com), the leader in commercial open source systems and network management software, today announced free registration to the GroundWork Monitor and OTRS Integration Webcast.

GWOS and OTRS (Open Technology Real Service) have teamed up to create an enterprise monitoring and two-way ticketing integration. The free webcast will provide an overview of both products as well as a demo of the integration in action. During the one-hour event, IT managers will learn how to monitor help desk ticketing and improve service management systems with real-time reliability.

Who: David Dennis,Sr. Director of Marketing & Business Development, GWOS; Dr. Dave Blunt, VP of Services, GWOS; and Paul Salazar, GM of OTRS USA
What: "GroundWork Monitor and OTRS Integration"
When: Wednesday, November 17, 2010 at 8 am PST; 4 pm GMT
Where: Please register in advance at http://www.groundworkopensource.com/resources/webcasts/otrs.html

"OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!"

About OTRS:
For more information on OTRS products and services, please visit http://www.otrs.com/.

OTRS Company info: enjoy ( @ ) otrs dot com, (408) 725-7501

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