Expit Project connector for Service Manager released
Expit has released a new connector for System Center Service Manager.
- (1888PressRelease) September 03, 2011 - Expit announced today the general availability of Expit Project connector for Service Manager, a plug-in for Microsoft Project Professional 2010 that enables project managers/owners to create change requests in Service Manager directly from their project plans.
Product details are available on Microsoft Pinpoint at the following address: http://pinpoint.microsoft.com/en-us/applications/project-connector-for-scsm-2010-12884924766, documentation and download instructions are available at the following address: http://www.expit.com/registration.html
Value Proposition
The Project connector for Service Manager addresses 2 key challenges faced by organizations that employ both project management and service management technologies:
1- The time required to transform a task from a planning activity to an implementation activity can be excessive due to lack of integration between systems.
2- The time required to report back on completed tasks from operational systems into project management systems can be excessive and therefor delay the initiation of subsequent tasks.
Both challenges exist today due to the general lack of integration between project management solutions and operational systems, the connector announced today is the first of a series of products planned by Expit to address these challenges.
Product features
The connector creates a change request ticket in Service Manager with the following characteristics:
• Resource assignment from within service manager defined resources
• CI's are appended under description field of tickets generated
• Change request number is added into the task as a separate column
• Upon closure of change request, task is market as 100% complete in the Project plan
• Connector allows for retrieval of change requests created by user from Service manager
About Expit
Winner of the Microsoft Partner of the year for Kuwait in 2011, Expit is a provider IT management services that create business and strategic value through greater enablement and organization of technological capabilities. With focus on the administration, structure, and performance of IT, Expit tailors its services to meet the unique business demands present in the Middle East region.
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