Expansion of International Inbound Call Center Agents Team at VCare Corporation
Shishir Sharma said, "VCare Corporation is the best career ladder that you can ever find. This ladder takes you right up to the sky.
- Washington, DC-MD-VA-WV (1888PressRelease) October 23, 2012 - More than hundred Call Center Agents have been added to our existing team of 150 Customer Executives for our International project. The team swelled as our client, a leading telecom service provider based in USA, has scaled up the project and demanded more number of Customer Service Executives. We at VCare Corporation assure a seamless scaling, so that there is no interruption in the continuous delivery of services.
Manisha, who has an experience of 14 years in the BPO services industry has been hired as a Quality Supervisor. She says, "I have always wanted to join VCare Corporation and was waiting for them to announce vacancies. They are indeed one of the most desirable employers in North India."
The recruitment process at VCare Corporation is more stringent as compared to rest of the industry, due to our 'No Fresher hiring' policy. Our HR Manager, Sheetal says "India has a large talent pool. It is important to pick only the best ones from this pool of people. Otherwise you risk the reputation of your organization".
Therefore at VCare Corporation, having prior experience in a call center is a pre-requisite. We have a unique method to sieve the best candidates for our inbound call center. The received applications for the job are first verified for the authenticity of data mentioned, like the names of the companies where the person has worked and the names of the educational institutions where a person has studied. This is indeed the most crucial step to identify the genuineness of candidates. Factors whether the person has changed many jobs, or has a dubious professional track record etc. are verified at this stage. Then we conduct a screening through Group Discussion. Here we basically gauge the communication skills of the candidate along with their tone and tenor. This helps us identify the most genteel and courteous, who can serve as the best Customer Care Services Agents. The clarity of speech, the accent, grammar and vocabulary are also tested through this long group discussion.
Then there is a basic written test, which tests amongst other things, the presence of mind of the person. After this rigorous selection procedure, people are confirmed for selection at VCare Corporation.
The new team was welcomed with a ceremonious induction. On the occasion, the Operations Head, Shishir Sharma said, "VCare Corporation is the best career ladder that you can ever find. This ladder takes you right up to the sky. All you need to do is continue climbing up with perseverance and with your performance."
Contact us:-
www.vcarecorporation.com
Please call: +1.888.723.6245
or Email: sales ( @ ) vcarecorporation dot com
701 Fifth Avenue
Suite 4200,
Seattle, WA 98104
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