Etech is participating in upcoming CCW Winter 2018 tradeshow
Etech is conducting an interactive workshop on January 22nd titled “Mining for Gold in Customer Calls: Using AI to Put Quality back into Customer Service”.
- (1888PressRelease) December 01, 2017 - Etech’s main goal for this workshop is to reveal real insights from analyzing customer interactions and sharing how training agents helps deliver an effortless customer experience . With the help of AI, contact centers have been learning patterns from agent performance, breaking down positive/negative customer interactions, and creating a full analysis of an entire team’s performance. “We look forward to sharing Etech’s highly sophisticated, next generation software at CCW,” said Etech’s Matt Rocco, President and General Manager. “Etech is grateful for the opportunity to share how to put quality back into Customer Service by evaluating customer interactions with artificial intelligence and human touch.”
Etech will demonstrate why and how AI has continued to create a buzz in the contact center industry. With the continuous technology advancements, AI is helping contact centers improve relationships with their customers. However, the technology alone is not what makes the greatest impact. The best way to impact customer interactions is to pair the AI technology with the human touch. AI can show the hidden insights, but the human touch will use the analysis to implement strategic changes.
“Etech is completely focusing on providing tailored solutions to customers to help them achieve their business goals, improve their returns, and reduce costs. Our goal is to deliver effortless customer experience. We’re very excited to showcase the many opportunities and new solutions at our workshop at CCW on January 22.” said Etech’s Jim Iyoob, Chief Customer Officer.
Press Contact:
press ( @ ) etechgs dot com
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