ESII Presents Its Cross-canal Solutions at Equipmag

ESII unveils its latest innovations to optimize customer experience and journey for the Retail industry. End Quote

(1888PressRelease) September 10, 2014 - LAVERUNE, France - ESII, SAS., French leader in customer reception management, today announced it will participate to the Equipmag show, from September 16th to 18th, 2014.

Optimizing customer reception and their journey is at the heart of retailers' stakes. Retail's challenges today include reducing waiting times, offering a customized reception, proposing cross-canal services and increasing profitability.

Whatever the points of sales (supermarkets, boutiques, etc.), ESII offers innovative services that answer Retail's specific needs. On the occasion of Equipmag, three solutions will be introduced: Pack Start, eZQ™ Sensor and eTrack™ Start.

Pack Start is a Plug & Play solution that helps POS to start quickly and easily with customer reception management. It includes a touchscreen kiosk that enables the customer to attend a virtual queue. He is then called by its number on a LED Display when it is its turn. With Pack Start the manager can monitor the activity in real time on its Smartphone or tablet (statistics related to the number of visitors, waiting times, etc.).

eZQ™ Sensor automates and speeds up the check-out process. A single queue is installed in front of the check-out counters. When one is available, the next customer is called on the video screen and by sound announcement. Customers can then easily see which check-out is available next.

eTrack™ Start, solution dedicated to the Collect department, manages all the order steps : preparation, monitoring, delivery, etc. Customers can check the status of their order (processing, ready, etc.) directly on screen and are called by SMS when it's ready.

ESII has more than 10,000 sites using its solutions in worldwide. The variety of its customers shows how large its range of products is (stores, banks, hospitals, etc.). Among its customers: LEROY MERLIN, NESPRESSO, CONFORAMA, SFR, BANK OF BENIN, etc.

From September 16th to 18th, 2014, Paris Expo, Porte de Versailles, booth N011.

About ESII:
ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.

ESII is widely recognized as the industry's leader to optimize customer flow process management with more than 10 000 installed sites.

Headquartered in Lavérune, France, ESII operates worldwide with additional offices in Créteil, near Paris and Vitré for the Western region. For more information, visit www.esii.com or email info ( @ ) esii dot com dot

ESII, eSirius™, eGestat™, eTurn™, eTrack™, SmartWait™, Qualii™, Twana™, Cameo™ and Diseo™ are trademarks of ESII.

###

space

Other Related Press Releases