ESII Launches the eSirius(TM) Eleven Version
New version of the customer reception management advanced software, eSirius™ Eleven offers increasingly powerful and mobile features.
- (1888PressRelease) April 29, 2014 - LAVERUNE, France - ESII, SAS, French leader in customer reception management, launches eSirius™ Eleven, new version of the most advanced software on the market.
eSirius™ Eleven aims at perfecting reception management and offering innovative, efficient and intuitive features. Here are the most important ones: SmartClient™, Map Supervision, VIP Reception, SmartWait™ Server and Emergency Room Solution.
Web module specially designed for touchscreen tablets and other mobile devices, SmartClient™ ensures both customer call and reception. Customers' visit thus becomes a customized experience: advisers go and meet them as soon as they arrive and efficiently direct them according to their needs.
Map Supervision enables to supervise reception on one or several sites and to analyze flows per service. Sites are represented by marks on an interactive map for a simple and global vision.
VIP reception is a Web solution that enables to receive VIP visitors (of a shop, administration, bank, etc.) in a differentiated way, whether they come spontaneously or by appointment. eSirius™ Eleven identifies them and automatically directs them to predefined services.
SmartWait™ Server is a mobile solution that enables users to locate a site and know waiting conditions by service in real time. They virtually get into the waiting line or book an appointment from their Smartphone, and thus save time.
For hospitals and clinics, the ER Solutions was developed to automatically inform the patient and/or the accompanying person about their status. They are notified about the patient's status (while respecting confidentiality) by scanning a reception ticket on a barcode reader, or by SMS.
The modularity, flexibility and interoperability of eSirius™ make it an internationally recognized one2one software solution. Today, ESII equips near 1,700 sites with eSirius™ in the world: NESPRESSO, POLE EMPLOI, FNAC, CAISSES DESJARDINS, INTERNATIONAL BANK OF AZERBAIJAN, etc.
About ESII:
ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.
ESII is widely recognized as the industry's leader to optimize customer flow process management with more than 10,000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with additional offices in Créteil, near Paris and Vitré for the Western region.
ESII, eSirius™, eGestat™, eTurn™, eTrack™, SmartWait™, Qualii™, Twana™, Cameo™ and Diseo™ are trademarks of ESII.
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