Elision Announced to Office Call Center Solution with Unified Communication Support
Elision announced to offer a feature-rich call center software, which will also support unified communication channels. The company will additionally provide different add-ons to provide the most advanced contact center solution.
- Abilene, TX (1888PressRelease) July 21, 2020 - Recently, the spokesperson of Elision announced that the company will provide a call center solution, which will support unified communication. This software is available for global call centers and businesses that are seeking the most advanced contact center solution with unified communication channels. This solution will support all major omnichannel communication channels listed below:
Voice calling
Screen sharing
Video calling
Conferencing
Instant messaging
Facebook messaging
WhatsApp messaging
Email
SMS
Fax
And more
The spokesperson of the company shared the list of features available in this call center solution, which are as below:
Live statistics of agents, system usage, etc.
Historic report
Call forwarding
Attended call transfer
Blind call transfer
Lead management
Campaign management
Live agent monitoring
Predictive dialer
Auto dialer
Power dialer
Manual dialer
Progressive dialer
Unlimited call queue
Call recording
Voicemail
Advanced call distribution
Longest idle agent-based call routing
3-way conferencing
Whisper
Barge-in
Call snooping
Call intervention
Do not disturb
And many more
The company has announced that along with the top features, this contact center solution with unified communication channels also offers some amazing add-ons. These add-ons can help companies get competitive advantages. Here are some of the major add-ons shared by the spokesperson of the company:
SMS broadcasting
Voice broadcasting
Call recording with custom controls
IT help desk ticketing
Word spotting in the call recording files
Agent screen capture module
Remote agent
Sticky agent
Work from Home
Soundboard Avatars
And more
The spokesperson of the company shared, This is one of the most advanced call center solutions available in the industry. We have built to provide the most competitive features to our customers, so they can enjoy competitive advantages. It supports all different modes of communication to offer unified communication, which is required to provide an exceptional customer experience in the call centers and customer support centers.
The company also announced this call center solution also offers mobile apps of the call center dialer, so agents can work remotely by using the app. This app is available for Android and iPhone users and available for free to the users of this software.
About Elision Technologies Pvt. Ltd
It is a leading VoIP company based in Ahmedabad, Gujarat, India. The company has been offering the best in the industry VoIP solutions and services for more than 12 years. It also has offices in the USA, the UK, and Mexico. It offers various ready to use VoIP software. The call center software with support of unified communication channels is made available by the company for its global customers. To know more about this software in detail, please visit https://www.elisiontec.com/contact-center-solution
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