Elision Announced to Offer Call Center Solution with Work from Home Module
Elision announced to offer a call center solution with a work from home module to support virtual call center operations. The company has proprietary and hosted options for customers to adopt this call center solution with the work from home module.
- (1888PressRelease) April 01, 2021 - Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. Recently, the spokesperson of the company announced that the company will offer a call center solution with the work from home module. The companies interested in running a virtual call center can take the advantage of this solution, which supports virtual working in all conditions.
“Virtual call centers have been in the industry for many years, but the COVID 19 has increased the number of virtual call centers along with other businesses. The good news is mankind received in the year 2021 is that vaccination has started. The bad news is there is another strain of the Coronavirus and still, we all need to take precautions to be safe. Still, many countries are facing increasing cases of COVID patients. All these make it mandatory for businesses to take all possible measures to keep staff safe. One of the easiest options is adopting a remote working model in all industries where it is possible. The call centers can surely adopt this model. The call center solutions can be accessed remotely using VPN, but there are multiple challenges attached to that option. To help call centers overcome those challenges, we have developed the call center solution along with work from home module”, shared the spokesperson of the company
As per the shared details, the call center solution along with work from home add-on can let agents work in three different scenarios:
• Using the software and calling features on their laptop or computer
• Using the call center software features on the laptop or computer and attending calls on their mobile or landline phone
• Attending calls on mobile devices and not accessing the features of the call center software.
The agents and supervisors will have secure access to the software. Also, all calls and conversations will be logged.
As per the shared details, this call center solution with work from home module is made available in two different buying options:
1. Proprietary call center software. The call centers can buy the licensed version of the software.
2. Hosted call center solution. The call centers can pay monthly rent for using a hosted solution.
“The work from home add-on developed by our team is to provide flawless operations even in the conditions when agents do not have internet access or if the internet is slow. Even when they don’t have a laptop to access the call center software, they can work and assure the customers are attended. It is a perfect solution for virtual call centers”, shared the spokesperson of the company.
About Elision Technologies Pvt. Ltd
For more than 13 years, this IT company has been offering innovative unified communication solutions. DialShree: omnichannel call center solution is the most popular product of the company. The company has announced to offer a call center solution with a work from home add-on. For more details, visit https://www.elisiontec.com/work-from-home-addon-launched/
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