e-MDs Enhances Customer Satisfaction with U.S. Based IT Support
In an effort to enhance customer support and service satisfaction, e-MDs has opted to optimize customer satisfaction by ensuring that all of e-MDs tech support and services are based solely in the United States.
- (1888PressRelease) September 28, 2011 - AUSTIN, TEXAS - e-MDs, a leading provider of electronic health record (EHR) and practice management solutions, recently described one of the key elements of award-winning customer service they offer their clients: U.S. based software support and services.
Recent studies conducted by Claes Fornell International Group, an organization that measures customer satisfaction, indicate that offshore call centers can cause high levels of frustration. To enhance customer support and service satisfaction, e-MDs opts to prevent potential customer frustration by basing their tech support and training solely in the United States.
"Every time our customers call for technical support, they speak to an experienced IT technician," Michael Stearns, MD, President and CEO of e-MDs, Inc., said. "e-MDs customers get the benefit of the in-depth experience and expertise of our 100% US-based technical support and training staff."
By utilizing U.S. based services, e-MDs ensures that clients benefit from corporate values of service and reliability, including strong technical ability and business communications skills. Crediting their success to superior customer service and product excellence, e-MDs will continue to provide U.S. based IT support for their award-winning practice management software solutions in contrast to the tech support trends of their competitors.
e-MDs offers a host of affordable, certified EHR solutions for physicians and facilities looking to modernize or enhance their services with the latest electronic health records technology. e-MDs is committed to providing affordable and integrated EHR and practice management software solutions, including clinical, financial and document management modules designed to automate medical practice processes and chart management - delivering the clinical tools needed to succeed in today's health care environment.
You can find additional detailed information about all the different services and benefits an EHR system has to offer your practice by contacting a representative right now at 1.888.344.9836 or sales ( @ ) e-mds dot com, or visiting them online at http://www.e-mds.com.
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