Dial Desk Collaborates With Francorp For Its Pan India Franchise Expansion

A platform which provides complete customer care solutions for Micro Small and Medium Enterprises (MSMEs). End Quote

(1888PressRelease) November 12, 2011 - Delhi based, DIAL DESK offers first of its kind solution to the SME sector ties up with Francorp, a part of Franchise India Group, an ace integrated franchise and retail Solutions Company in Asia to strategize its expansion path in India.

Dial Desk's advanced and customized technology based processes help small and medium enterprises to have a focused approach to customers. It is designed to help Micro Small & Medium Enterprises (MSME), primarily, with advanced & customized technology. It is a remedy program that can turn your hectic & complex tasks to effortless working with the day to day accurate and effective feedback via Web based accurate MIS. This is conceptualized on the principle of "one dedicated team for more than one dedicated clients". With the collaboration, Francorp will develop the overall franchise development program of Dial Desk to extend its franchise routes.

The main features of Dial Desk are Multiple calls attended frequently, Data maintained in Web Based CRM (Customer Relationship Management), 24x7 support with Interactive Voice Response (IVR), Flexible & expandable services, Minimum costing, Web Based Live MIS (Management Information System), Activation deadline of 48 hours from subscription, SMS & Email alerts, Voice dialers (audio messages for customers related to products or payments), Escalation matrix (unresolved cases for escalated levels), Close looping (handling & solving cases till they're closed), Additional CRM support (to make management decisions more accurately & timely) and Choices of toll free/ UAN/Mobile/Land Line customer care number. Further you can design yourself complete work flow and if required you can get advice on best industry practices from Dialdesk Team"

Mr. Deepak Kashyap, Director, at Mas Infotainment Private Ltd stated, "Dialdesk enables MSME to compete with any big brand in terms of customer services processes, its unique pricing model with zero capital investment is like a dream coming true for any MSME, We have given everything one can dream in Customer Services ecosystem on a 100% variable format, We are expecting a new revolution in customer services standard of Indian MSME".

On the association, Mr. Gaurav Marya, Managing Director, Francorp said "It gives us tremendous opportunity to design the overall franchise development program for Dial Desk that will include strategic business plan, seize the best of marketing collaterals, assistance in franchise sales and management training, business consulting and legal documentation. I am confident that this relationship between Francorp and Dial Desk will generate exciting business opportunities for the potential investors & entrepreneurs."

About Francorp
Since its inception in 1976, Francorp has been the unsurpassed leader of the Franchise Consulting Industry globally. Over the years, Francorp based out of Chicago, has assisted companies in virtually every market segment with its patented processes and unmatched expertise. The clients include companies like Bridgestone, XEROX, Shell Oil, Hallmark Cards, Encyclopedia Britannica, Mad Science Group, PolloCamperio, Ace Hardware, BP, Fruehauf, and Gant, to name a few. In India, Francorp has associated with Franchise India Holdings Ltd. and has coalesced in an experience of 34 years.

For media enquiries, please contact: RuchikaMalhotra| PR & Corporate Communications Manager| 09311911705

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