Major call centre provider strengthens network infrastructure and increases competitiveness.
(1888PressRelease) March 27, 2009 - Advanced Contact Solutions (ACS), Inc., a pioneer and leader in Philippine BPO has successfully completed a thorough system security assessment conducted by Datacraft, Asia's leading IT services and solutions provider. This program was undertaken by ACS to strengthen its network infrastructure and streamline processes to enhance the end-user experience. End-user satisfaction is key to the success of any call centre solution company and is what differentiates these from others.
ACS provides superior customer service and sales to clients in the United States, United Kingdom, Australia and the Philippines via its five sites and 6500-seat contact centre network. ACS's major vertical foci are in telecommunications, IT, travel, financial services, and health services among others.
ACS completed the assessment in November 2008. The assessment highlighted some of the potential network vulnerabilities and areas of improvement that ACS could undertake.
Datacraft's security assessment helped to establish a performance baseline against which future performance could be measured. This ensured that the system was operating at its full potential without wasting any network resources. The assessment also identified bottlenecks and isolated key issues on the spot. As a result, ACS is able to improve its network performance, resulting in reduced costs, increased competitiveness and higher customer satisfaction.
"Businesses enjoy maximum return on investment when systems are at optimal performance,"said Michael Quiambao, Vice President of IT, ACS. "That's why we commissioned Datacraft to undertake this comprehensive network assessment. We have now strengthened our network infrastructure and deployed the appropriate security controls to deliver improved network resilience and visibility, enhanced data protection and confidentiality as well as effective collaboration."
The Datacraft solution included a Network Architecture Assessment, Secured Network Infrastructure Assessment (SNIA), Penetration Testing and Vulnerability Assessment. The entire exercise is designed to provide a complete end-to-end network test and a measurement service for complete network visibility using industry best practices and its own proprietary tools.
Datacraft provided a detailed technical overview of the assessment findings, which assist the IT manager in making informed and efficient decisions regarding IT infrastructure and processes. This helps to ensure that the entire system is operating at its maximum potential. Additionally it offers clearer insight for both network resource management and the acquisition of IT technologies as the judgments used in these decisions are based on facts rather than intuition.
"The security assessments have provided us with a thorough, comprehensive view of our network operations, from which we were able to apply rigorous security controls as well as to help ACS strengthen the infrastructure," said Quiambao. "Datacraft was selected for its vast experience in network integration and assessment. We were confident they could provide an accurate picture of our current network operations as well as offer guidance on advanced new technologies to upgrade our systems."
The contract is the first security assessment win in the Philippines for Datacraft, and we are very pleased that ACS has entrusted us with such a crucial task. It underlines the confidence that ACS has in our expertise and professionalism," said Paul Dewhirst, General Manager for Datacraft, Philippines. "With the assessment, we were able to provide a detailed review of the call centre's network processes, and recommend the appropriate solutions that best address their business needs."
About Datacraft
Datacraft is a wholly owned subsidiary of Dimension Data plc (LSE:DDT), a US$4.5 billion leading global IT solutions and services provider. Datacraft operates in over 50 offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT infrastructures. Datacraft combines an expertise in networking, security, data centre, storage, Microsoft solutions and contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses. For more information, please visit http://www.datacraft-asia.com
Major call centre provider strengthens network infrastructure and increases competitiveness. 
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