Customers rally in support of Remodel West and owner Bill Reid

Bill Reid, owner of Remodel West, speaks about the internet and how he handles an issue that many business owners are experiencing and how he turns it into an opprotunity by simply using the internet and his customers to tell the truth. End Quote

San Jose, CA (1888PressRelease) December 26, 2008 - In this day and age the internet has become a valuable tool. It provides an outstanding research tool and a medium to share your thoughts, ideas and opinions on just about everything. It also has become a dangerous tool for “un-savory” characters to manipulate into a channel to defame and slander businesses and individuals. This is exactly what one individual is attempting to do to Bill Reid, owner of Remodel West. What particularly stands out in these times is that anyone can say anything about anybody regardless of the truth within a medium that can have adverse impact on businesses. No matter what truth lies beneath the false statements many choose to believe what they read.

On the other hand situations like these pose opportunities for victims of situations like these and companies can respond in ways that can turn the tables on unscrupulous predators and this is exactly what Bill Reid, owner of Remodel West has done. “It’s not about stooping to such a low level, but about using the same medium for others to see the truth” says Mr. Reid. In speaking with Bill you immediately learn that this is a very personal issue and has no intentions of allowing anyone to taint his solid reputation in his business and community. So I asked Bill what exactly do you plan to do.

“After thinking through the issue it came to me that I just need to use the same tools to let everyone know who we really are, simple as that”. And it’s already begun. Many of past Cupertino Kitchen Design/Remodel West customers have begun posting their real life experiences on the web in numerous locations in support of Mr. Reid and his company. “I have been overwhelmed and thankful for what our customers are doing for me. It boiled down to just asking and the response was extremely positive”. As customers rally for Bill and his company it’s refreshing to see a professional approach to such a negative experience and that his customers are true testimony”.

So I asked Bill, how can you remain so positive while handling this isolated issue? “Because I know in my heart who I am and what my company represents, I know my employees and see the effort they go to make a customer satisfied with their home, and most importantly I have a voice that far out reaches my own, our customers”.

http://www.remodelwest.com

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