CRMIT Solutions Delivers Knowledge Based Service Enablement, an Oracle Accelerate Solution for Travel & Transportation Industry Based on Oracle Sales Cloud

November 08, 2014
Top Quote Knowledge Based Service Enablement offers travel & transportation companies using Oracle Sales Cloud to leverage knowledge management capabilities of Customer Relationship Management by hosting solutions that can be published to their web and social channels. End Quote
  • (1888PressRelease) November 08, 2014 - CRMIT Solutions today announced Knowledge Based Service Enablement, an Oracle Accelerate Solution for the travel and transportation industry. Based on Oracle Sales Cloud, companies can leverage the knowledge management capabilities of Customer Relationship Management (CRM) by hosting solutions that can be published on web and social channels. CRMIT Solutions is an Oracle Accelerate solution provider and a Platinum level member in Oracle PartnerNetwork (OPN).

    CRMIT Solutions' Oracle Accelerate Solution for Oracle Sales Cloud is a packaged fixed scope offering, providing a rapid and accelerated implementation methodology for midsize travel and transportation companies. Designed to reduce risk and complexity, the solution can deliver greater customer experience while driving sales profitability, brand equity and organizational agility.

    Knowledge Based Service Enablement can assist employees by quickly finding information for potential customers. Customers can also benefit by being able to access relevant information themselves.

    The solution focuses on improving support staff effectiveness by reducing the need to answer frequently asked questions by travelers about their destination or their services offered. The solution promotes articles in various schemes such as; Travel Updates, FAQ, Common Questions, Customer Forum, Discussion Boards, Trip Tips, Travel Advisories and Recommended Activities. This solution can also integrate with other communication channels which organizations use internally or to reach out to their customer - web, email, chat, SMS and social channels.

    "Oracle's partner community continues to develop valuable packaged solutions and deliver modern best practice to joint customers with fast time-to-value, including midsize organizations", said Steve Cox, Vice President, Oracle Midsize Programs. "The industry expertise and reach provided by CRMIT Solutions is ideal for companies looking to own modern business solutions for the travel and transportation industry."

    "CRMIT Solutions Oracle Accelerate Solution is a commitment and investment to Oracle, the Oracle PartnerNetwork program and the Oracle Accelerate program. It offers travel and transportation companies packaged solutions to leverage the best practices and agile approach embedded in Oracle Sales Cloud to ensure a fast track implementation. Reducing project and data integration risk, ensuring budget, project scope is controlled and predictable, to achieve maximum ROI," said Vinod Reddy, Founder and CEO, CRMIT Solutions.

    CRMIT Solutions is a specialized partner for Oracle Sales Cloud. They offer a host of solutions for Oracle Sales Cloud, including consulting, sales planning, social sales, customer data enrichment, field sales automation, user adoption, training, CRM health check and independent testing services.

    CRMIT Solutions Oracle Accelerate Solution is available for multiple deployment models - On premises, On Demand / Software as a Service (SaaS) / Hosted and Hybrid and can be rolled out in the United States, United Kingdom, Dubai, Malaysia, and also through the network of Oracle Accelerate partners worldwide.

    About Oracle Accelerate
    Created by Oracle's experienced partners, Oracle Accelerate solutions are simple to deploy, industry-specific packaged solutions for midsize customers, designed for fast time-to-value, which means getting the right solution in place quickly, inexpensively and with a controlled scope and predictable returns. Oracle has more than 300,000 midsize customers who use Oracle to grow and succeed with a modern business platform.

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