Conecteo to unveil Kiamo software for CIM at Birmingham Expo
Conecteo of France, a provider of integrated Customer Interaction Management (CIM) solutions for businesses and contact centres, will take part in the Call Centre & Customer Management Expo trade show in Birmingham (UK) on 21-22 September 2010 where the company will present its flagship solution, Kiamo.
- (1888PressRelease) September 01, 2010 - In 2009, the Call Centre & Customer Management Expo welcomed over 2,500 exhibitors and 6,000 visitors. It is, therefore, the ideal opportunity for Conecteo to present Kiamo, an innovative and comprehensive software solution which facilitates the integrated management of all inbound and outbound interactions between a business and its clients.
Kiamo monitors voice, email and web interactions, as well as back-office activities. It then intelligently organises and distributes these interactions to customer advisers or contact centre agents, taking into account skills and availability. Kiamo also offers real-time supervision functions allowing the customer-service manager or supervisor to manage the customer interaction process, and adjust the service-delivery when necessary.
Kiamo stands out thanks to its user-friendliness, which encourages its users, who include contact-centre agents, supervisors and administrators, to work independently. The Kiamo solution is already used by some of France's largest companies across a wide variety of sectors, such as insurance (Amaguiz, Europ Assistance), banking (Banque de Bretagne, Crédit Coopératif), online retailers (Smartbox, redcoon.fr), and government agencies (Conseil Régional d'Aquitaine, Conseil Général de la Manche). Kiamo is available through a user licence as well as in SaaS mode.
Conecteo will be showcasing Kiamo at the French pavilion organised by UBIFRANCE (Stand 4) of the Call Centre & Customer Management Expo trade show in Birmingham (UK) this 21-22 September 2010.
For more information on the trade show, please visit: www.callcentre.co.uk/callcentreexpo/
About Conecteo
Conecteo is a leading provider of Customer Interactions Management solutions for companies and contact centres. Conecteo is dedicated to providing solutions which help organisations manage, measure, and improve the quality of their customer services.
Through its Professional Services Department, Conecteo is committed to supporting its customers and partners who use Kiamo, and also to helping them to improve their overall customer experience.
Conecteo's customers include French and international businesses such as Accès Industrie, Adréa Mutuelle Franche Comté, Afone, Amaguiz (Groupama), ANR Services, Banque de Bretagne, La Carène, CIBTP, Conseil Régional d'Aquitaine, Conseil Général de la Manche, Crédit Coopératif, Europ Assistance, E-message, Flandre Appels, Lybernet Assurances (Covéa Group), Mutuelles ViaSanté, Norevie, Redcoon.com, Rentokil, Société Centrale Canine, Smartbox, Suravenir Assurances (Crédit Mutuel), and Toshiba.
For more information, please go to: www.conecteo.fr
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