Clientele ITSM(R) 2014 Spring Release Now General Available
Mproof, service management specialist, announces its latest release of the Clientele Service Management platform that is used for ITSM, Facility Management and HR. Organizations wishing to use the Clientele software for more than one department will value the data limitation which is one of the new features of this release.
- (1888PressRelease) April 04, 2014 - Other new features, regarding the user interface, include the Support Call Data Information Panel which offers an overview of the most relevant information with regard to the call.
Data separation for departments
The option to separate the data regarding different departments within one installation makes the Clientele software even stronger because it can now be used for several departments, such as ICT and Facility Management. As a result of this data separation, the departments cannot see one others data, however, they can handle calls concerning more than one department and combine their reporting.
This allows for a more efficient use of the software and ensures that confidential information, such as HR-questions, is protected.
Gerben van Kesteren, CEO of Mproof says, "We have noticed an obvious trend with our customers as well as the entire market, of using software within more than one department, also as a result of application rationalization. The possibility to separate data within one installation enables organizations to do so in an efficient and cost saving way."
Support Call Data Information Panel
The user interface has once again been enhanced with several features substantially increasing its ease of use. One of these is the compact overview of data with regard to the call. This is part of the existing support call form and is interactive. It allows users to navigate easily to underlying data at the appropriate level. As a result of this, searching, scrolling and navigating to this data is no longer necessary.
About Mproof
For over 15 years, Mproof has provided service management software and services to support service organizations delivering internal as well as external services. The Clientele Software Management platform, is aimed at the Microsoft platform, and is ITIL certified (PinkVERIFY™).
The software, available in multiple language versions, is distributed from their headquarters in Wassenaar, Netherlands, through an international network of partners taking care of the marketing, implementation and support. Mproof also offers out of the box implementation for ITSM, FM, Shared Services, Managed Services and self service. Services aimed at the use of the Clientele software, as well as process consultancy, advice, training and gaming are also offered.
Mproof is a Microsoft Gold Independent Software Vendor. For more information, please visit: www.mproof.nl, www.mproof.com and www.clientele-itsm.com.
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