Chiropractor Attributes TelAssistant with More New Patients, Better Bottom Line

Orange Chiropractor, Dr Barry Marks, attributes a newfound answering service, TelAssistant with more new patients each month and increased practice revenues. End Quote

(1888PressRelease) July 19, 2011 - "Ever since I employed the TelAssistant strategy of having my phones answered live during the hours I wasn't in my office, I've noticed a big up tick in numbers of new patients" says Dr Marks. He continues, "My office is only open 3 days each week and on the days we're closed, we were using an answering machine. We'd come in the next day and find messages from people wanting to be seen the previous day but when we called they had already gone somewhere else. Once we handed our calls over to the TelAssistant staff on days off and even during our lunch hours, we began to notice we were booking more new patients. Even though our office was closed, the TelAssistant staff were so professional and engaging that the patients felt comfortable setting an appointment for the next day. This has been a practice maker for me" Dr Marks reveals.

Dr Marks also revealed that he had tried a similar service in the past, but with disappointing results. "I learned of this strategy at a chiropractic seminar years previous and we paid hefty fees each month to establish it. On some days it worked, but on many occasions the people answering the phone were not very pleasant and really had no idea about our office. It was apparent that it was just an answering service and we didn't notice much gain from it" explains Dr Marks. "TelAssistant is different. They are trained by someone who professionally trains Chiropractic Assistants. And with the details, they learned about my office, the person calling really has no idea they are not talking directly to my office staff. It's amazing."

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