CCS Training Launches one day workshop "MAGIC with Customers"
CCS Training announced the date for the one day workshop "MAGIC with Customers". The workshop is designed for junior management and executive staff who are in direct contact with customers.
- (1888PressRelease) August 27, 2010 - The workshop has been designed keeping in mind the results of Training Needs Analysis at various client sites. A gap was identified in the actual and expected service requirement and the overall customer experience, and most of the clients agreed to the statement - "to do well in today's market you need a good product AND a wonderful buying experience."
This workshop helps the staff to focus on projecting a positive image about the company and the individual and exceeding customer expectations with every interaction. It gives the front line employees tips on the often forgotten areas of choice of words, grooming, styling, body language etc. along with some radical and tested techniques for sales effectiveness.
The importance of this workshop is quiet evident in the hospitality industry, and, with the customers becoming more service savvy, it has become a much needed module across industries.
About the company
CCS Training is a part of a diversified training group based out of Delhi. The Group conducts Public Workshops, Customized Training Interventions and long term Management Development Programs. Some of their programs have been used for more than 20 years, in over 400 businesses in India. The group has worked across Industries with clients like Wipro, Taj , Mudra, Maruti, LG, NRDC, Samsung, ITDC, Huawei , Idea Cellular, Honda 2 Wheelers, V Mart, Fidelity , Nirulas, Radisson, EXL, IFFCO, Panacea Biotec, United Health group, MPG and many Small and Medium Businesses.
For more information please visit www.ccstraining.in
E-Mail: info ( @ ) ccstraining dot in
Handphone: +91 981 006 7313
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