Call to Excellence is back for its 9th year in Melbourne
The 9th Annual Call to Excellence, taking place in May 2016, will feature top level speakers from balanced mix of industries that will bring answers to some of your most pressing questions - be it agent performance, customer satisfaction or operating costs.
- (1888PressRelease) January 09, 2016 - As the role of today's contact centre is rapidly shifting, they are expected to both support a company's global business strategy and play an integral part in the overall customer experience. With the advancement and adoption of new technologies and channels, it is critical for companies to be innovative and benchmark with other contact centres and customer service departments to improve their performance.
"I thoroughly enjoyed the whole conference, the speakers were interesting and thought provoking. Well done overall," said a Senior Manager of Member Services of Pillar Administration, who is one of our attendees in 2015.
Over the course of 9 years, we have received great support from the contact centres and customer service industry; our past attendees are senior managers, directors and decision makers of customer service are from various industries such as Optus, QBE Insurance, RMIT University, Shine Lawyers, Origin Energy, Stellar Evolve and Goulburn-Murray Water. Our media partners include CallCentres.net, the Customer Service Council, the International Customer Service Professional and so on.
Hosted by Marcus Evans, the conference is a great opportunity to hear from inspiring speakers and network with industry representatives. In our previous conferences, we have invited expert speakers across the industry such as Nathan Peters, General Manager, Customer Service Centre, Telstra; Derek Finch, SA Committee Chairman, Auscontact Association; Ben Oxford, Vice Chairman, Customer Service Council, Susannah Le Bron, Senior Manager Ground Services Support, Etihad Airways; Leigh Birkbeck, Head of Customer Experience, American Express - Global Business Travel; Amrita Bhattacharyya, Head of Customer Strategy, Metro Trains Melbourne and many more.
Do not miss the 9th Annual Call to Excellence conference taking place in Melbourne on the 19th & 20th of May 2016. For enquiries and to register, please contact Estee Ang at Email: EsteeA ( @ ) marcusevanskl dot com.
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