CAI Announces April 2011 Seminars And Development Programs In Raleigh

Human Resource Management Firm Offers Training For Professionals End Quote

Raleigh-Durham-Chapel Hill, NC (1888PressRelease) March 31, 2011 - Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, has announced the company's April schedule of training and development seminars. All courses will be held at CAI's Raleigh location at 2900 Highwoods Blvd., unless otherwise noted.

- "Benefits Stuck Between a Rock and a Hard Place: Aligning Your Benefits with Your Business Strategy" is a half-day course that will feature an overview of the current healthcare market, examine trends in strategy development of benefit programs and discuss how an organization can prepare for the future. The program will take place Tuesday, April 5 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/aL3CiB.

- "Customer Service Excellence Certification Program" is a two-day interactive certification program that will teach participants how to maximize customer service skills, improve communication strategies, handle difficult situations with ease and make professional impressions during customer interactions. The course will take place Tuesday, April 5 and Wednesday, April 6 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

- "Building Relationships Using the Myers-Briggs Type Inventory" is a half-day course that will help participants gain insight into their strengths and weaknesses using the Myers-Briggs Type Inventory. Test materials will be provided, along with advice for translating results to the work environment. The program will take place Tuesday, April 12 from 9 a.m. to noon. For more information, visit http://bit.ly/bd0h1V.

- "Creative Problem-Solving" is a half-day seminar that will facilitate creative thinking sessions to help participants look at issues from different angles and discover efficient solutions. The program will take place Tuesday, April 12 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/aVlM3f.

- "Practical Management II Certification Series" is a skill-building program including eight half-day courses that will help new and experienced managers successfully handle challenging issues and improve employee productivity. Participants will learn practical tips for business success through exercises, role-plays, case studies and classroom discussions. The series will be offered from Tuesday, April 12 to Wednesday, May 11 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/d9tUS7.

- "Building Successful Teams" is a half-day course that will teach participants methods for increasing team unity, using individual strengths to achieve maximum team results and identifying opportunities to strengthen work performance. The program will take place Wednesday, April 13 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/dilofZ.

- "Managing Conflict in the Workplace" is a half-day seminar that will teach participants how to turn workplace conflict into collaborative opportunities, identify conflict triggers and develop a process for resolving issues. The program will take place Wednesday, April 13 from 9 a.m. to noon. For more information, visit http://bit.ly/91uv5D.

- "Stepping Up to Supervision Certification Program" is a two-day event that will guide future supervisors through the process of identifying and developing the managerial and leadership skills necessary for success in a supervisory role. Participants will learn concepts of effective communication, conflict resolution and goal setting, as well as create a personalized development plan. The course will take place Wednesday, April 13 and Thursday, April 14 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/fdIYGt.

- "Newly Appointed Supervisor Certification Program" is a two-day course that will help first time supervisors and managers establish strong foundations for success. Participants will focus on strategies for building trust, communicating effectively, motivating and recognizing employees, delegating tasks and managing conflict. The program will take place Monday, April 18 and Tuesday, April 19 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

- "Fundamentals of Management Certification Program" is a two-day, interactive program that will help managers master key concepts associated with effective leadership, including leadership vision, multi-level influence, values and character, two-way communication, feedback messages, coaching and credibility. The event will take place Monday, April 25 and Thursday, April 26 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bIWEzs.

- "Reducing Healthcare Costs: A Complete List of Cost Control Measures" is a half-day course that will teach participants to evaluate the current state of healthcare costs, examine insurance premium dollars and discover tools that impact healthcare costs, such as rationing and financing. Strategies for reducing an organization's healthcare costs will also be examined. The program will take place Wednesday, April 27 from 9 a.m. to noon. For more information, visit http://bit.ly/gjgKI0.

QUOTES:
"CAI is excited to announce the schedule for the upcoming April seminars in Raleigh," said Clarke. "Each course will provide participants with an in-depth look at a specific topic, trend, regulation or rule and offer beneficial advice for business success."

DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a human resource management firm with locations in Raleigh and Greensboro, North Carolina, that helps organizations maximize employee engagement while minimizing employer liability. A membership organization that focuses on long-term relationships with North Carolina employers, CAI offers clients expertise in a wide range of management and human resource skills. The company has experience dealing with HR and management advice, training, news, survey data and distribution, public policy advocacy and a range of consulting services. CAI continually develops new benefits programs for members, as well as learning and consulting services with an emphasis on human resource consultation. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Kate Catlin
MMI Public Relations
(919) 233-6600
kate ( @ ) mmipublicrelations dot com
http://www.twitter.com/MMIPR
http://www.mmipublicrelations.com

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