BlackBeltHelp on Role of AI and Balancing Personal Connections with Technological Advancements

Anthony Humphreys, President of BlackBeltHelp, the leading provider of AI-powered CX solutions for universities, sheds light on the transformative impact of AI. End Quote

Miami, FL (1888PressRelease) September 22, 2023 - In today's rapidly evolving digital landscape, artificial intelligence (AI) is playing an increasingly prominent role in higher education. Among its many applications, AI-powered technologies like chatbots are revolutionizing student services by providing personalized support and streamlining administrative processes. However, it is essential to strike a balance between leveraging new technologies and maintaining the personal connection between students and institutions.

𝗔𝗜 𝗮𝗻𝗱 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: 𝗧𝗵𝗲 𝗥𝗶𝘀𝗲 𝗼𝗳 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀

According to Humphreys, "Chatbots are transforming the way students interact with institutions. Beyond the FAQ Chatbot, we are now seeing integrated bots that tap into systems like Enterprise Resource Planning (ERP) or Student Information Systems (SIS). They offer instant support and guidance, empowering students to navigate through complex processes efficiently. From understanding how much you owe on a student loan, to if a FAFSA application has been received, or what grades are. By harnessing AI technology, we can enhance the student experience and ensure that their needs are met promptly."

𝗕𝗲𝘆𝗼𝗻𝗱 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀: 𝗘𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗔𝗜 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗛𝗶𝗴𝗵𝗲𝗿 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻

While chatbots are a popular application of AI in student services, there are several other ways AI is making a significant impact:

𝗔𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴

Adaptive learning powered by AI has immense potential in higher education student services. AI algorithms can analyze student data and provide personalized experiences, tailoring content to individual needs. "Personalized AI interactions are essential for maintaining connection with students,” Humphreys explains. This approach fosters student engagement, enhances comprehension, and promotes academic success, something that Humphreys explains can be especially hard for larger four-year institutions to accomplish due to large enrollment size.

𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀

As an example, Humphreys shares that institutions can use predictive analytics to help students as they are nearing their graduation date. Students will receive escalating messages that say, reminding them of the date. After that, as the date approaches messages reminding students of what they are missing will be sent. Messages will make it easy for the students, with links on how to pay fees, finish work, all with the click of a button so there are no surprises come graduation day.

Humphreys emphasizes the value of predictive analytics, stating, "Predictive analytics is a game-changer in student services. By leveraging AI algorithms, institutions can identify students who may be at risk and provide timely interventions. This is just one example of how a proactive approach ensures that students receive the support they need to succeed."

𝗕𝗮𝗹𝗮𝗻𝗰𝗶𝗻𝗴 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗰𝗮𝗹 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁𝘀

The key to using AI effectively is to balance leveraging its benefits with nurturing a personal connection with students. Humphreys presents a range of strategies that higher education institutions must carefully consider in order to achieve this harmony.

𝗛𝘂𝗺𝗮𝗻𝗶𝘇𝗶𝗻𝗴 𝗔𝗜 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀

According to Humphreys, "Humanizing AI interactions is essential for maintaining a personal connection with students. By incorporating conversational AI and empathetic responses, institutions can ensure that students feel supported and valued throughout their interactions with AI systems."

𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗔𝗜 𝗮𝗻𝗱 𝗛𝘂𝗺𝗮𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁

Humphreys emphasizes the importance of seamless integration, stating, "While AI can efficiently handle routine tasks, human support remains irreplaceable. By integrating AI and human support, institutions can strike a balance between efficiency and personalized attention. This combination ensures that students receive the best of both worlds."

𝗘𝘁𝗵𝗶𝗰𝗮𝗹 𝗨𝘀𝗲 𝗼𝗳 𝗗𝗮𝘁𝗮

Humphreys highlights the significance of ethical data usage, stating, "Protecting student privacy and maintaining ethical data practices should be at the forefront of AI implementation. Institutions must prioritize data security and establish clear guidelines for data usage. By fostering trust, institutions can create a safe and secure environment for students to engage with AI technologies."

𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸

According to Humphreys, "Feedback from students is invaluable in improving AI systems. By actively seeking student input and implementing their suggestions, institutions can ensure that AI technologies continuously evolve to meet the changing needs and preferences of students."

𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝗻𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴 𝗦𝘁𝘂𝗱𝗲𝗻𝘁-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲

Humphreys emphasizes the significance of this balance, stating, "AI is a powerful tool that enhances student services, but it should never replace the personal connection. By humanizing AI interactions, integrating AI with human support, practicing ethical data usage, and continuously improving based on student feedback, institutions can ensure that technological advancements enhance, rather than replace, the personal touch in student services."

AI is poised to play a pivotal role in shaping student services within higher education in the coming months and years. Institutions that embrace the technology and champion a student-centric approach that combines the power of AI with the human element will be well positioned to thrive in the digital age of education. By setting the foundation today it will benefit both educators and students alike in adapting to an increasingly AI-driven landscape.

𝗔𝗻𝘁𝗵𝗼𝗻𝘆 𝗥. 𝗛𝘂𝗺𝗽𝗵𝗿𝗲𝘆𝘀

Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.

Anthony now brings his higher education experience and passion for innovative student service delivery to BlackBeltHelp. He leads BlackBeltHelp as the President and ensures its alignment with higher education market needs.

𝗦𝗼𝘂𝗿𝗰𝗲: https://bit.ly/3RxLzot

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