Beyond "Live Chat". RedConnect Launches a New Era in Conversions of Site Visitors Into Customers
RedConnect has just launched on US market a system which can essentially increase conversions of website visitors into customers. It's great for e-commerce, real estate agencies, insurance and consulting companies, and for any other businesses (particularly for small businesses) where there is a need to convert a visit of website into an immediate action.
- (1888PressRelease) March 16, 2016 - Almost everyone nowadays knows about live chat. The widgets that allow immediate contact between visitors and customer service or sales assistants are installed on many websites and have already proved their effectiveness.
RedConnect, who has just launch sales on US market, goes a step beyond live chats by creating a system that offers website visitors a very simple way to get direct voice communication with support or the sales team, literally in seconds.
RedConnect is a click-to-call (call back) widget that may be installed on any website with any CMS (or even without CMS) in just a few minutes, as simple to install as any other counter (such as Google Analytics, for example).
After installation, the widget appears on your webpage as a nice but not annoying element that can be placed anywhere you want to see it. RedConnect invites website visitors to enter their phone number into the widget's field.
Right after they click "Request a call," RedConnect instantly and automatically calls to the website visitor and to the website's contact center agent at the same time, providing quick connection in 26 seconds or less.
Feedback gathered from RedConnect's customers (who now number more than 20,000 customers in 22 countries) shows that RedConnect usually increases the number of calls from website advertising by 25-200% (depending on the business area), and it may even double the number of sales in some cases.
You may think, "Why do I need it? I have a phone number on my website," says Peter Nikonov, head of RedConnect's United States office. "But actually, when a visitor needs to find your phone number, then to grab a phone, dial it, and wait for an answer… it's just too many steps with an uncertain outcome (voice mail, automated phone prompt options, 'a real person?') all stop a visitor from making that call. He or she just clicks your webpages closed without making an order. With RedConnect, that same customer just enters a phone number, click, and voila, they are already on the line with your assistant. It may seem very simple, but actually, it breaks through a giant psychological barrier, and this simple, single step gets you many more customers."
Moreover, RedConnect has several useful features provided in a package without additional costs, such as the unique Co-Browse technology, allowing you to see in real time what visitors do on your website and to attract visitors' attention to various website elements during the call. RedConnect also gathers customers' feedback right after the conversation, so you see what customers really think about your services and your contact center agents. And, of course, wide and deep reporting analytics gives you maximum information about your customers and about performance of your agents.
Additionally, you can customize RedConnect for your website by adjusting its look with several types of the widget and millions of colors. You can adjust working time, order of calls, geography of calls, position of the widget on your website, and you can use RedConnect with any landline and mobile phone, PABX office systems, or SIP-telephony systems.
What types of businesses will RedConnect be most useful for? All of the following: insurance, brokerage and consulting companies, online stores, real estate agencies, car dealerships, pizzerias, restaurants, food deliveries - every business where a direct voice conversation is necessary to convince a customer to buy a product or where there is a necessity to help a customer to make a choice.
"Look, I know that many companies now are avoiding direct conversation with customers, replacing it with various online forms to cut costs," Peter says, "but in some businesses, real estate for example, a direct conversation with a potential customer is crucially important for closing a sale, and it always will be. I worked in sales for years and found that live talk always produced more sales than attempts to hide from customers. We won't give you a magic wand to get all the customers from your market, but we will give you a simple and very effective tool to really increase conversions of your website visitors into your paying customers. Moreover, RedConnect will make your website stand out from your competitors' sites, and it will give you a clear competitive advantage against those who hide."
One more high-value benefit: RedConnect offers a range of rate plans suitable for businesses of any size. Every new customer has a no-cost trial period with no obligation. After that, the customer may decide to use RedConnect for free forever with limited functions or to use full functionality for a straight fee of only $0.99 per conversation, without any additional charges, subscription fees, or monthly payments.
We invite you to get know more about RedConnect on website: http://RedConnect.us
Media contact:
Peter Nikonov
Head of RedConnect's US office
pn ( @ ) redconnect dot us
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