Ameyo Drives Automation In Shake Contact Centers For Sales Campaigns
Shake Group Incorporated/Medulla is a contact center headquartered in Melbourne, Australia, and with a regional office in Manila, Philippines, optimizing the huge potential of the contact center markets in both Australia and Manila.
- (1888PressRelease) August 13, 2013 - Drishti, a leading contact center provider, announced today that Shake Group Incorporated, which provides telemarketing and sales services, increased their productivity by using AMEYO. A complete CIM solution, AMEYO is a flexible and robust solution which boosts information and communication management capabilities in contact centers. Australian BPO improves productivity using AMEYO and increases telemarketing calls.
Shake BPO runs multiple successful telemarketing and sales campaigns in Australia. They needed to automate their processes to increase productivity. Shake considered many hosted products and domestic solutions and AMEYO emerged as the top choice. The solution beat the competitors and improved Shake's operations.
Adrian Di Pietrantonio, President and Executive Director, Medulla said, "Shake believes in impeccable service to the customer and we are glad AMEYO understood our pain points and customized the solution to our specific requirements. The automation of the contact center process saw a boost in productivity. Our campaigns could now be run much faster and efficiently and the productivity of the agents was also maximized."
Complete process automation simplified customer outreach and made the process faster and more effective. The number of telesales campaigns increased along with the agent productivity. AMEYO also enabled multi-site operations and integrated with the CRM and PBX that Shake was using.
AMEYO is the flagship solution from Drishti for complete CIM (Customer Interaction Management). It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience, and a demonstrable ROI.
About AMEYO
AMEYO is an all-in-one communication suite for contact centers and Enterprises offering next-generation information and communications management capabilities including ACD System, CTI, CRM, IVR System, Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. AMEYO has been heralded for its innovative capabilities, more recently winning IP Contact Center Technology, Product of the Year, and Innovation Awards.
About Drishti
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa and Asia-Pacific. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
About Shake/Medulla
Shake Group Incorporated/Medulla is a contact center headquartered in Melbourne, Australia, and with a regional office in Manila, Philippines, optimizing the huge potential of the contact center markets in both Australia and Manila. It provides blended operations and offers outbound telemarketing and sales to customers.
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