Access Media 3 Introduces Enhanced Property Relationship Management System
Media service provider Access Media 3 launches a new Property Relationship Management System to give a direct point of contact to clients, including apartment building owners, condo association boards, residential life offices, and other multi-dwelling unit property managers.
- Chicago, IL (1888PressRelease) July 20, 2012 - Access Media 3 ("AM3"), a leading provider of triple-play media services to multi-dwelling unit properties, has unveiled a new internal organization to improve communication and service to its clients. Currently, AM3 provides satellite television, high-speed internet, and voice service to over 65,000 subscribers in nine states, through contracts with apartment building owners, condominium associations, college residential life offices, and other property managers. AM3's new structure will streamline communication to deliver consistent, reliable service and quick problem resolution.
In the new reporting structure, property owners will be assigned a dedicated Property Relationship Manager ("PRM") as a direct point of contact for all questions and concerns. According to George Spengler, AM3's Senior Vice President of Operations, PRMs will orchestrate smooth transitions of service for new AM3 clients and maintain those relationships for the long term. "One of AM3's advantages, compared to larger cable companies, is our ability to personalize service for our property owners," said Spengler. "We are investing heavily in our PRM program, instituting a rigid protocol for them to follow that will meet their clients' needs efficiently."
In addition to the PRM system, AM3 has launched other initiatives to improve consistency and address subscriber questions. AM3's updated Network Operations Center ("NOC") now tracks bandwidth levels to each property, ensuring top internet speeds even at peak usage times. In addition, the company has expanded its customer call center staff by 50% to strengthen the customer experience.
"When we offer media service alternatives to clients, customer satisfaction is always a top priority," commented Spengler. "AM3 is taking aggressive steps to ensure that, as our company grows, we continue to deliver the most dependable, personalized service available."
About Access Media 3
Access Media 3, headquartered in Oak Brook, Illinois, is one of the leading providers of comprehensive Internet, TV and Voice services including design, installation, maintenance and management of these services for multi-dwelling units. Led by a team of industry veterans, Access Media 3 prides itself on offering flexible tailor-made solutions through strong project management, and property-specific solutions based upon wiring and technology needs. Its satellite television is provided through its account partnership with DIRECTV, which in 2010 awarded Access Media 3 its Highest Year-Over-Year Growth award. Additionally, AM3 ranked no. 305 on the 2011 Inc. 500 list of fastest growing US companies. For more information, visit www.am3inc.com.
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