AC InfoSoft Launched Call Center Software Development Service
AC InfoSoft, a renowned VoIP development company, launched call center software development service. The company will offer development to build simple, advanced, omnichannel, and smart call center solutions.
- New York, NY (1888PressRelease) December 14, 2019 - On this occasion, a representative of the company announced the launch of call center software development services. The company will build custom call center software solutions based on the need of the customers and provide it with 100% white labeled software and code to the clients.
The company has announced that it will offer call center software development services to its global customers using one or more VoIP development technologies. The company has expert developers in all different VoIP programming languages.
As per the shared details, the expert call center solution development team of AC InfoSoft can build a call center software with all standard to intelligent features. The company also announced that the company can provide smart call center solution development services. Below is the list of some of the features offered to be developed by expert VoIP developers of the company:
• Live dashboards
• Real-time agent view
• Soundboard Avatars
• Disposition bucket
• Remote agent support with and without accessing the call center solution
• Web-based admin, supervisor, and agent panels
• Web phone
• Predictive dialer
• Power dialer
• Progressive dialer
• Preview dialer
• Auto dialer
• Manual dialer
• Advanced call distribution
• Skill based call routing
• Sticky agent
• Round robin call routing
• Call routing to the agent with the least wrap-up time
• Call routing to the idle agent
• Priority call queue
• Music on Hold
• Nested interactive voice response
• Whisper
• Barge-in
• 3-way conferencing
• Callback
• Call recording and playback
• Blind call transfer
• Attended call transfer
• Call forwarding
• Agent statistics
• Call detail logs
• Reports
• Graphical reports
• And many more
As per the shared details, the company will also provide integration of different systems and websites with the call center software based on the requirements of the customer.
Below is the list of offered integrations announced by the company:
• Call center CRM integration
• Call center WhatsApp integration
• Call center Facebook integration
• Call center Twitter integration
• Call center Web Form integration
• Call center third party form integration
• Call center API integration
• And more
The representative of the company announced that the call center solution development experts of the company have expertise in building smart call center software that supports unified communication. Thus, the company also offers omnichannel call center software with smart features development services which will have the following communication channels:
• Voice calls
• Video calls
• Screen sharing
• Instant messaging (chat)
• SMS
• Email
• Fax
• And more
The company will build a custom solution that will be 100% white label and at the end of the development cycle, the whole call center solution will be provided to the customer with all rights on it.
About AC InfoSoft
It is one of the best VoIP development companies that offer different VoIP solutions as well as VoIP development services. The company offers VoIP services in Asterisk, FreeSWITCH, OpenSIPs, WebRTC, and Kamailio. The company also offers customization and support services for different open source and custom VoIP solutions. Recently, the company has announced to offer custom call center software development services. To know more about it, please visit https://www.acinfosoft.com/call-center-software-development/
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