24/7 Customer launches first predictive customer service enabled twitter analytics app on iPad
24/7 Customer announced the launch of the first online predictive customer service app, Wow!px, on the iPad as part of its B2B twitter analytics tool, 24/7tweetview.
- (1888PressRelease) February 17, 2011 - Campbell, CA - 24/7 Customer, a Sequoia Capital-funded predictive experience solutions company, announced that it has launched the first online predictive customer service app, Wow!px, on the iPad as part of its B2B twitter analytics tool, 24/7tweetview.
Wow!px provides a unique online customer service experience by predicting and resolving problems online without the need to contact the call center. Wow!px predicts the most probable queries, resolves them with self-help, and provides immediate live chat assistance for questions not addressed by its prediction. Designed for companies with high web traffic and high call volumes coming into their call center, Wow!px works to improve customer experience and avoid calls. A basic version of Wow!px has been enabled on the iPad to support the business users of 24/7tweetview.
24/7tweetview is the premier B2B tool for understanding and improving customer satisfaction based on tweets. 24/7tweetview aggregates and analyzes customer tweets as well as input from other sources, and offers actionable insights into sales, service and products. It was launched in November 2009 and has a user base of over 300 companies.
24/7 Customer's CEO PV Kannan said, "This is a double benefit for users of 24/7tweetview. First, they get to use 24/7tweetview on the iPad, and second, they get predictive customer service on the iPad through Wow!px. Customer service is moving away from email and traditional call center, self service and chat. Customers want service anytime, anywhere, and on any device. Wow!px does that by predicting and resolving customer queries. Beyond the twitter analytics application, most of our clients will soon be able to offer customer service on the iPad for their consumers."
In addition, the app has TweetViews - a destination for blogs, articles and links to insights on the impact of social media on consumer-facing businesses.
24/7tweetview is available as an application on the iTunes store (http://itunes.apple.com/app/id414457738) and can be downloaded and used on the iPad.
About 24/7 Customer
24/7 Customer, headquartered in Campbell, CA, is the pioneer in predictive customer experience solutions. 24/7 Customer optimizes customer interactions and improves online service and sales by integrating predictive technology and contact center operations. 24/7 Customer manages over 100 million interactions through its contact center operations and has transformed over 20 million of these interactions into predictive experiences. Today, 24/7 Customer is the No. 1 partner in customer interactions for 90% of its clients and employs over 9,000 people worldwide.
(For more information, please visit: http://www.247customer.com)
Media Contacts
Gutenberg Communications
Beth Gard
(646) 763-8853
Beth ( @ ) gutenbergpr dot com
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